Reference

The Legal Side of Your tvall Account

Every rule that shapes your account, your wallet and your play sits on this one page, written in plain English instead of court phrasing. Access depends on your local law and eligible regions, so read this before you open an account.

Account terms in plain EnglishWallet rules for bKash, Nagad, RocketEligibility by regionSupport for policy questionsChanges posted on this page
tvall The Legal Side of Your tvall Account
WHERE TO ASK

Reach a Person About a Policy Question

Policy questions rarely arrive at a convenient hour, especially after a late session in Dhaka or Chattogram. Our live chat opens from the help button inside your logged-in account, and it is the route we answer first because an agent can already see your account state, your wallet history and any open case. For anything longer, email works better.

Team online

Live chat in your account

Open the help button once you are logged in and an agent picks up the thread with your wallet history already on screen. Good for holds, failed transfers and locked access.

Email for written answers

Send the details to our support mailbox and you get a written reply you can keep. Best for disputes, document checks and anything you want on record.

Wallet help desk

bKash, Nagad and Rocket transfers that do not land get escalated with the transaction ID you paste in. Keep the SMS from your wallet app before you write to us.

HOW WE HANDLE IT

Browse the Rules Behind Your Data

Your account file holds what we need to run it and settle payments: your name, your verified wallet number, transaction records and login history. We keep it for as long as the account is open and for the retention period our record-keeping obligations require afterwards, then it is removed. Cookies stay modest. A session cookie keeps you logged in, and a small set remembers your language and device so the lobby loads the way you left it. You can clear them in your browser at any time, though you will sign in again.

Account security steps Your password and the OTP sent to your phone both sit with you. Change them from account settings the moment a device goes missing, and we can freeze the wallet while you do.
What we keep and why Identity checks, deposit and withdrawal records and chat logs are held so a payment can be traced and a dispute settled. Nothing is collected without a purpose tied to your account.
Asking for a copy or a change Write from your registered email and ask. We confirm it is you, then send a copy of your account data or correct the details that are wrong, such as a misspelled name or an old number.
Who you speak to One support team handles policy questions, wallet checks and access problems, so you are not passed between departments. Every case carries a reference number you can quote back.

Legal Questions You Send Us

These are the policy questions that come through most often, answered without the hedging. If yours is not here, live chat inside your account is the shortest route to a real answer.

No. One account per person, in your own name and tied to your own wallet. If you have opened a second one by mistake, tell support and we close the duplicate rather than freezing both.

Only your own. bKash, Nagad and Rocket transfers must come from the number registered on your account, and withdrawals go back to that same number. Third-party funding is returned after a check.

That depends on your local law and eligible regions, and we cannot decide it for you. Check the rules that apply where you are before you register, and tell us if your country of residence changes.

Email from your registered address and ask for it. We verify it is you, usually through the OTP on your phone, then send a copy of your profile and transaction history.

Any cleared balance is paid to your verified wallet number once checks finish. Open cases and pending withdrawals are settled first, and the closure is confirmed to you in writing.

On this page, with the date the wording was updated. For anything that affects your wallet or how you sign in, we also post a notice inside your account so you see it before it applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.