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Open the Terms That Cover Your Account

Every account on tvall runs on one set of terms, and they are short enough to read in a single sitting: wallet rules for bKash, Nagad and Rocket, how a cricket market settles, and what happens to your account record when you leave.

Plain-English clausesWallet and payment rulesCricket market settlementAccount security steps
tvall Open the Terms That Cover Your Account
YOUR RECORD, HANDLED

See How tvall Keeps Your Account Record

Terms mean something only if the record behind them is handled properly. At sign-in we check the mobile number on your profile with a one-time code before the wallet opens, and a session log lets a sign-in from an unfamiliar device be flagged instead of waved through. Cookies carry most of that work: the session cookie keeps you signed in while you move between lobby and cashier. Account details, wallet references and settled bet history stay on file while your account is open, and for the period applicable law requires afterwards. For a copy or a correction, ask through the Help panel.

What We Hold

Account details, wallet references for bKash, Nagad and Rocket payments, device sessions and settled bet history. That is the record our clauses point to whenever a fact has to be checked against your profile.

Cookies and Sessions

One session cookie keeps you signed in. Clearing cookies in your browser signs you out, and the next visit asks for a fresh one-time code. Your wallet balance never lives inside that cookie.

Sign-In Checks

A one-time code goes to the mobile number registered on your account, and a sign-in from an unfamiliar device is held for confirmation. If your number changes, update it before you travel.

Retention and Requests

Records stay while your account is open and for the retention period the applicable law sets. Ask for a copy or a correction through the Help panel and the request is logged against your account.

ASK THE TERMS TEAM

Contact Us When a Clause Confuses You

Questions about a clause usually start on the wallet side. If a bKash, Nagad or Rocket transfer cleared but your balance still shows the old figure, send us the wallet number you paid from and the time printed on your receipt — that pair is normally enough to match the two records. A payment sent from Dhaka at two in the morning sits in the same queue as any other. Messages you send from inside your signed-in account are answered against the right profile, and the Help panel shows both the current support hours and the email address for written claims.

In-Account Chat Sign in, open the menu and tap Help. Chat ties your message to your account ID, so whoever reads it can see the wallet history behind your question and answer the exact clause you asked about.
Email for Written Claims Send written complaints to the address in the Help panel. Put your account number and the transaction date in the subject line; we reply on the same thread so the whole exchange stays in one place.
Wallet Verification Desk Payment disputes get their own queue. Keep the bKash, Nagad or Rocket receipt and the number you paid from, because that pair is what lets us trace the transfer and settle the clause.

Check the Terms Questions You Send Most

Almost everything we are asked about the terms is practical: what one clause covers, who to speak to, and what happens when your circumstances change. The six below come up most from account holders in Bangladesh — wallet references, cricket settlement, closing an account, data requests, and what applies when you sign in from somewhere else. If yours is not here, the Help panel is the shortest path to a person who will read the clause with you.

The full text is linked from the footer of every page, including the sign-up form. Open it in your phone browser before you create an account, since it loads without you signing in.

They get updated when payment rails or game rules shift. A notice appears inside your account whenever a change affects you, and the date at the top of the page marks the current version.

They set out the wallet reference we match, the confirmation you finish in the wallet app with your PIN, and the route for a transfer that arrives without a reference attached.

You can ask us to close it from the Help panel. Bet history and wallet records stay on file for the retention period the applicable law sets, and we confirm in writing what is kept.

One agreement covers both, with a settlement clause for each: a cricket market voided by an abandoned match, a live round cut short mid-deal. Both paths sit on the relevant table page.

Access depends on your local law and the regions we can serve, so signing in from abroad may be restricted. The governing-law clause names what applies to a dispute, and support can walk you through it.

Log the market, the round number and the time it happened, then send it through chat or email within the window the terms allow. We check the provider record and answer on the same thread.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.